Return Policy

At Dogs and Cats Online, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns and Exchanges

Eligibility: Items can be returned within 30 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in the same condition as you received it, and in the original packaging.
Non-returnable items: Certain items are non-returnable, such as:
- Perishable goods (e.g., food or treats)
- Personalized or custom products
- Gift cards
- Sale or clearance items

How to Return an Item

To return an item, please follow these steps:

Contact us at [fadmahdg@gmail.com] with your order number and the reason for the return.
Our customer service team will provide you with return instructions and a return authorization if needed.
Pack the item securely in its original packaging and send it back to us. You will be responsible for paying for your own return shipping costs, unless the item was damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and applied to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment processor.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We’ll assist you with the exchange process and help find the right item for you.

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at [fadmahdg@gmail.com] with photos of the damaged product and your order number. We will resolve the issue by providing a replacement or issuing a full refund, depending on the situation.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or credit card statement. If the refund still isn’t showing up, contact your payment provider. It may take some time before your refund is officially posted.

Changes to This Policy

We reserve the right to update or modify our return policy at any time. Any changes will be posted on this page.

If you have any questions regarding returns, exchanges, or refunds, please reach out to us at:

Dogs and Cats Online
Email: [fadmahdg@gmail.com]